Refund and Returns Policy

Effective Date: June 13, 2026

At Snigdha Store, we are committed to providing you with premium modest fashion and lifestyle products. We ensure strict quality control before dispatching any order. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, please ensure that the following conditions are met:

Timeframe: You must initiate the return or exchange request within 3 days of receiving your delivery.
Item Condition: The product must be unused, unwashed, and in the exact same condition that you received it.
Packaging: The item must be in its original packaging with all tags, labels, and accessories intact.
Unboxing Video (Mandatory): To claim any return, exchange, or refund for a defective, damaged, or missing item, a clear unboxing video from start to finish (without any cuts or pauses) is strictly required.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

Items purchased during promotional sales, flash sales, or clearance events.
Gift cards.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

3. Exchange Policy

We only replace items if they are defective, damaged, or if the wrong size/product was delivered.

Store Fault: If you received a defective or incorrect item, Snigdha Store will bear the return and replacement shipping charges.
Customer Preference: If you wish to exchange an item for a different size or color, you will be responsible for paying the two-way delivery charges.

4. Refund Process

Once your returned item is received and inspected by our team, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 3 to 5 business days.
Refunds will be issued via the original method of payment, Mobile Banking (bKash/Nagad/Rocket), or Bank Transfer, depending on mutual agreement.
Note: Original delivery charges are strictly non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your total refund amount.